Adding a New Email Account? Here’s the Easy Way

Use your work email and company sign-in. Approve with MFA , and let Autodiscover finish the configuration.

Outlook Desktop (Windows/Mac)

1. Open Outlook → File → Add Account.

2. Enter your work email ; choose Microsoft 365 as account type.

3. Authenticate via company sign-in + MFA .

4. Restart Outlook to complete profile setup.

Outlook on the Web (OWA)

• Go to outlook.office.com , sign in, and you’re done—no setup needed.

Outlook Mobile (iOS/Android)

1. Install Microsoft Outlook from the app store.

2. Tap Add account → enter work email.

3. Approve with Authenticator and grant device permissions (notifications, contacts if desired).

Common Errors & Fixes

• Password prompts loop : Sign out of Office apps, clear saved credentials, sign in fresh.
• Mailbox full : Empty Deleted Items and Junk , archive to Online Archive/OneDrive.
• Shared mailbox: Admin adds you to the mailbox → it appears automatically (or add manually via Account Settings → More Settings → Advanced).

Security Must-Dos

• Use Authenticator app (push notifications).
• Don’t add work mail to third-party mail apps your company doesn’t approve.

When to Call IT

• License missing (no mailbox), or persistent Autodiscover failures.
• Delegated access not appearing.

Not sure which Outlook version your org supports? AddisonIT will confirm the right path and set policy-backed defaults.

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