Wi-Fi Woes? How to Fix Connectivity Issues Fast

First Checks

• Toggle Airplane mode off, Wi-Fi on.
• Try another site/app (to rule out one service).
• If on VPN , disconnect and test raw internet first.

Windows Quick Fixes

1. Forget & rejoin the network (Settings → Network & Internet → Wi-Fi).

2. Network reset : Settings → Network reset (requires reboot).

3. Refresh IP/DNS (run Command Prompt as admin ):

ipconfig /flushdns

ipconfig /release

ipconfig /renew

4. Update Wi-Fi adapter driver via Device Manager .

macOS Quick Fixes

• Turn Wi-Fi off/on; forget and rejoin.
• In Network settings, move your corporate SSID higher in the Preferred Networks list.
• Renew DHCP lease.

VPN Tips

• Open VPN client after you have stable Wi-Fi.
• If split-tunneling/policy routes are enforced, some sites only work on VPN—check company policy.

When to Call IT

• Constant drops for all users (likely AP or controller issue).
• You can connect but no DNS resolution or captive portal anomalies.

Persistent drops? AddisonIT can survey and optimize Wi-Fi (coverage, channel plans, guest/corporate VLANs) and streamline VPN access

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